If you are not satisfied with your purchase, you may return it to us for a full refund.
We adhere to a 30-day return policy. If 30 days have passed since your order was marked "delivered", we, unfortunately, will not be able to offer you a refund.
Also, please contact us within 3 days of receiving your parcel with any issues. If 3 days have passed from the date your parcel has been marked "delivered" and we have not yet heard from you, we will not be able to process the return thereafter.
For an item to be deemed returnable it must meet the following criteria:
- Not altered in any way
- Must have its original shipping label
- Be in the same condition as received
For sanitary reasons, we can not accept returns on undergarments. Also, we do not accept returns on items that we are no longer selling.
To initiate a return, please contact us through Email, or the Contact Us page on our website. We will require your order #. After we have verified the purchase, you may send the item back to us and we can get to work on your return. Please include your order # on the package so we can identify it once it arrives. Also, send us an email with your tracking number at firstname.lastname@example.org.
Once we have received the item, you will be contacted by Email. We will inspect the item for the criteria listed above and once we have deemed the item returnable, we will issue you your full refund.
Your refund will be issued in the form of the original purchase method. Please be patient as some banks take a week or so to credit the refund into your account.
If after a week you still have not received your refund, please contact your bank and they will be able to report to you if an issue has arisen. You may also contact us at any time if you require further information relating to your refund.
All sale items are 100% final.
EXCHANGESIf you change your mind about your purchase, you may send it back to us and we can offer you a store credit on the price of the item once it has passed our return criteria listed above.
We are always available to answer any questions or concerns you may have. We are committed to quality customer service and strive to build long lasting relationships with our customers through excellent communication.
We pride ourselves on being transparent and 100% accessible to our customers.
Don't hesitate to write us with any questions or concerns and we will happily help. email@example.com