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FAQs

WHEN WILL MY ORDER ARRIVE?

Please allow 2-4 weeks from your order date for U.S. deliveries and 30-60 days for all other countries.

IS THERE A TRACKING NUMBER?

Tracking information availability is based on destination country and the products ordered, and most orders will have a tracking number generated within 3-5 business days. You may email us at support@enlightgroup.io for your tracking number.

HOW DO I CHECK ON MY ORDER?

You can check your order status by visiting our Order Lookup System or you can email us at support@enlightgroup.io with your order number and we will reply with your order status within 48-72 hours.

WHY DID ONLY PART OF MY ORDER ARRIVE?

Due to the high demand of our products, we ship them as soon as they are in stock. If you placed a multi-item order, you may receive multiple packages. Most packages arrive within 3-5 days of one another.

HOW LONG IS THE PROCESSING TIMELINE?

Orders are sent to our fulfillment center immediately after being placed and are typically prepared for shipment within 3-5 business days.

WHAT SHIPPING CARRIERS DO YOU USE?

We contract with a number of shipping carriers, including; USPS, China Post, and Royal Mail.

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Yes, we work with a number of global suppliers to provide the best quality products at the lowest possible price.

I NEVER RECEIVED MY ORDER, WHAT DO I DO NOW?

If you do not receive your order within 45 days, please contact us at support@enlightgroup.io

PRODUCT QUALITY ASSURANCE FAQ’S

WHAT COUNTRIES OF ORIGIN DO YOU SOURCE PRODUCTS FROM?

We strive to provide the best quality products at the lowest possible price, so we travel all over the globe to source our wide range of products.

HOW DO YOU DECIDE WHAT PRODUCTS TO SELL?

Before offering a product we do extensive quality control, including unscheduled on-site visits, secret shopper test ordering, and endless sample testing.

WHAT IS THE DELIVERY TIMELINE FOR INTERNATIONAL ORDERS?

Orders being delivered to countries outside of the U.S. Customs clearances add additional delivery time, so please allow up to 60 days for delivery. Many times orders deliver much sooner than 60 days.

Still have questions? Email us - support@enlightgroup.io.

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